FAQ

Questions, answered.

The things groups ask us most before they get started.

FAQ

Questions, answered.

How fast can my store launch?+

Most stores are ready to share within a few days of getting your group name, colors, mascot, and product direction. We'll confirm a timeline with you up front.

Do I need to buy inventory upfront?+

No. Everything is made to order. There's nothing to buy in advance and nothing left over — you're never stuck with unsold boxes of apparel.

Can we use our school colors and mascot?+

Yes — that's the whole point. We build the storefront and products around your colors, mascot, and logo so it looks like your group, not a generic shop.

Can this be a fundraiser?+

Absolutely. Stores can be set up as fundraisers, with your group earning its agreed cut from eligible sales. We'll confirm the exact structure before launch.

Who qualifies for the $25 Fundraiser plan?+

The $25 Fundraiser plan is reserved for registered 501(c)(3) nonprofits — you'll confirm your status and EIN at checkout. Schools running a fundraiser use the $50 Single Spirit Store plan.

Can we have more than one mascot or team?+

Yes. Larger organizations with multiple mascots, departments, or teams are exactly what the Multiple Stores plan is built for.

Do you ship orders?+

Yes. We produce and ship orders directly to each buyer, so you don't handle packing or shipping at all.

Can we do bulk delivery instead?+

When it makes more sense to drop everything at one place — a school, a coach, a team mom — we can coordinate a single bulk delivery.

What does the monthly fee cover?+

Your branded storefront, your own subdomain, product setup, the platform, and ongoing support. Product, production, and shipping are handled through the store setup.

How do payouts and revenue splits work?+

Your store earns its agreed cut from eligible sales. MSM keeps its cut to cover product, production, shipping, fulfillment, and platform costs. We confirm the split with you before going live.

Is the store public or private?+

It's your call. Stores can be private to your group via a shared link, or set up for a wider audience if you'd rather promote them openly.

Ready to launch your own spirit store?

Tell us your group name, colors, mascot, and what you want to sell. We'll help get the store built and ready to share.